Isn’t it easier to look back and see things so much clearer? I look back at my days as a contractor and things are clearer than ever that I had problems to overcome. I was living on caffeine to get me going up and running in the morning and I needed even more to keep [...]
"Al has enabled us to look at this business in a totally new way. We no longer blame our employees for our failures. We’ve learned that we have a responsibility to them and to us, to make this a more rewarding place to work. We finally have the power to take our company to the next level!"
Jim Criniti, Gen MgrZoom Sewer & Drain, Inc.
Oreland, PA
Monthly Archive for July, 2011
When I came into the business years ago, the people I trained under had two ways of communicating with me that I was doing a good job or a lousy one. They let me know I was doing good by leaving me alone instead of busting my chops. In other words, they either left me [...]
It’s never pleasant to discipline someone let alone fire them. That’s why it’s so common for an owner to avoid the issue altogether and absorb the failures until they explode. This unwillingness to correct bad behaviors as they occur in a disciplined and consistent manner creates unhappy customers who get poorly served and disgruntled staff [...]
I just got back from having seen the new home my oldest daughter was looking to buy. She wanted me to look at it because I have enough contracting experience to know about the structure of a home and the mechanical systems. She’s also wise enough to know that I’m now too old and too [...]
Last week, I wrote about how essential a Mystery Shopper Program at you company is. This week I’m providing you with more details on how to go about putting this powerful program into place the right way. What types of things must we do to have a powerful Mystery Shopper program? We need to rig [...]
There was a powerful story all over the news recently about an organization where their employees were secretly video taped and it has rocked this organization to its very core. Whether you agree with the technique of those shooting the tape secretly or those being caught off guard on tape, one thing is for sure [...]
No matter how smart you, the owner, are…you can’t do everything yourself! So, you’re probably tempted to delegate work to others [if you can afford employees]. But how do you know that they can do what they say they know? There’s only two ways they can demonstrate that really know something: They tell you in [...]
When I teach clients my Sales Power! selling system, one of the biggest concerns the owner and their Techs have is what to do when a client complains about a bill or a price by saying, “Well, your guy was only here 5 minutes!” Customers have a distorted sense of time and value for our [...]
