What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing their calls it’s sickening. Even if you haven’t been stung by it yourself I’m sure you can understand the pain you feel when you’ve been betrayed by an employee(s) stealing [...]
"Al stresses that 'If it's not written, it's not real.' We now live by this. Without the simple business procedures Al introduced us to, I couldn't get my company to the next level or expect my company to run itself."
Matt Morse
President
Precision Plumbing
Carol Stream, IL
Monthly Archive for October, 2011
This blog is not about my golf game! I use the example of my never making a putt because it’s true that when I don’t think a putt is going in it never does. And the point is that as long as you allow negative thoughts about what you really don’t want to hang around [...]
My dad believed that I should never ask any employee to do what I hadn’t done myself. Frankly, I didn’t appreciate this when I was a kid growing up in the business because it meant everything from mopping floors, unplugging toilets, climbing into some disgusting places I’d sooner forget but as I got older I [...]
“You are the sum total of the five people you hang around with most” is a popular quote amongst speakers. And with good reason…it’s true! If you surround yourself with others who are negative [either willingly or unwillingly] who dash your hopes, dreams and aspirations, you will never find the success you deserve. And if [...]
My partner, Gene, and I had attended the seminars and read the books that preached ‘you need to hold your staff accountable to your company standards.’ But, they never could show us how to actually do that without causing a revolt. You know how hard it is to find Techs, so if we actually enforced [...]
Every time we thought we were dialed in to start real growth,we would lose a core tech and actually lose ground.We became so dependent on our core guys that we couldn’t enforce standards for fear of them leaving.The flow of the business suffered and the egos we allowed were no longer tolerable. “More techs, more [...]
When there are five techs, you’re a Service Manager. When there are 10 you’re an overwhelmed Service Manager.What are you when you have 15 techs? Not nearly as effective as you need to be! In the 24 months we’ve been working with Al Levi, he’s shown us how to use the Operations Manuals he created [...]
We had a training center before Al arrived.We even had weekly training sessions before Al arrived. But, they never really worked the way they should have until Al created Customized Staffing Power! for us. For the first time,we really knew how to recruit, hire and train the right way, which is on willingness and not [...]
One of the most valuable things about the Sales Power! workshop was all of the scripts with techniques for the techs and the customer service experts. Al also did a great job relating to the techs– they paid attention all 12 hours – amazing! The best part for me… Al taught me how to use [...]
Al did an awesome job when he did the Sales Power Workshop. The time spent was very productive, and it gave the whole team— including me—a great lift. What’s more important is I’m seeing our techs making more quality sales on every call they go on. Just yesterday, I looked at the Tech Scorecards and [...]
