First, we must define what “Happy Calls” are. They are calls made to your Customers right after you’ve been there to do service or install work. Here are my general thoughts about doing Happy Calls: These calls don’t tend to get you the testimonials you should be seeking. Testimonials are critical to any effective sales [...]
"Al has enabled us to look at this business in a totally new way. We no longer blame our employees for our failures. We’ve learned that we have a responsibility to them and to us, to make this a more rewarding place to work. We finally have the power to take our company to the next level!"
Jim Criniti, Gen MgrZoom Sewer & Drain, Inc.
Oreland, PA
Archive for the 'Operations Power!' Category
I live in Arizona for the last 10 years. For 8 months of the year, it’s a lovely place to be. But, it gets just a little toasty the other 4 months of the year. And that puts an awful strain on air conditioners and a whole lot more of stuff we took for granted [...]
Most of hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house of worship or our local town board. Someone starts talking and the rest of us start snoozing. Once in awhile, there’s actually something worthy to talk about at these types [...]
At my company, we used to get derailed by the simplest of tasks. We struggled to master the many tasks required to run our business and keep our promises. Even the simplest of tasks could require a lot of different people doing different parts of it. Sometimes, we had two people doing the exact same [...]
Last week, I wrote about how essential a Mystery Shopper Program at you company is. This week I’m providing you with more details on how to go about putting this powerful program into place the right way. What types of things must we do to have a powerful Mystery Shopper program? We need to rig [...]
There was a powerful story all over the news recently about an organization where their employees were secretly video taped and it has rocked this organization to its very core. Whether you agree with the technique of those shooting the tape secretly or those being caught off guard on tape, one thing is for sure [...]
Years ago when I was told by my dad that if I ever wanted to get out of the truck I need to make my replacements. I got no further instructions on how to do that but in that instant I knew what I had to do. I needed to train others to do what [...]
Remember the Goal: Pull up to 80% of the homes you serve with a truck and truck stock that will give the Tech an 80% chance that they’ll have what they need to get the job done today. Here are the Rest of the Steps to Implementation: Keep the heaviest stuff closest to the floor. [...]
The last thing you need to be doing in this economy is to have a truck stocked too heavily and paying for excess inventory or stuff that gets damaged or goes out of warranty sitting on a shelf. What’s just is bad is having a truck stocked without enough to make it a good chance [...]
The problem with most contractors who call me is that it’s one of the rare calls they ever make is to me. Most of their day is spent fielding incoming calls and/or emails on their ever-ringing or vibrating smart phones. They don’t know how to get control of their business or their life because it’s [...]
