What does Getting Employees to “Released” mean? It means you’ve trained and verified what they do know so they can be entrusted to do the tasks assigned to them at their spot on your Organizational Chart. In other words, you don’t have to keep mopping up they’ve made costly mistakes! Getting your employees to “Released” [...]
"Al stresses that 'If it's not written, it's not real.' We now live by this. Without the simple business procedures Al introduced us to, I couldn't get my company to the next level or expect my company to run itself."
Matt Morse
President
Precision Plumbing
Carol Stream, IL
Archive for the 'Staffing Power!' Category
When I was the last of the three brothers to enter the family business, my dad told me, “I owe you and opportunity not a guarantee.” Pretty frank, don’t you agree? At first, I was a little annoyed. That’s because I felt I had been proving myself worthy for years. After all, I had been [...]
My daughter, Pam, came out to our home in Phoenix recently because she is in the midst of her recruiting and hiring process right now. She travels around the country visiting college campuses recruiting staff for the sleep-away camp she works for. Pam and I have always talked about business since she was a teenager [...]
Ah, the end of the workday and time to settle back in my chair at the office and finally spend time getting caught up on paperwork and preparing for the day ahead. That instead of having people knocking at my day all day long and saying, “Got a minute?” Finally, I’d be out of crisis [...]
Stop! Breathe! I know that the words “Personality Profiling” can carry a stigma especially in our society but let me lay out the pros and cons first and then you can make your decision as to whether it may be right for you and your company. First off, personality testing is nothing new. It’s been [...]
I work with companies that do commercial work only, commercial and residential work only and residential work only. I also work with these same companies that are service work only, install work only and those who do both service work and install work. Wait…it gets more complicated. Some companies like to distinguish between small install [...]
In the blog “Can Your Employees Be Stealing Your Calls? Part 1” that ran on October 27th, 2011, I gave you the dire scenario of your own employees siphoning off your calls for themselves. Did I hit a nerve? I hope so! It’s tough enough in this “somewhat better” business environment to get the phones [...]
What ran on 2/20: Yes! And when I hear the pain in the voice of contractors who have fallen prey to their own staff stealing their calls it’s sickening. Even if you haven’t been stung by it yourself I’m sure you can understand the pain you feel when you’ve been betrayed by an employee(s) stealing [...]
“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when I would confront them the next day with a callback. Remember, I came from a NY shop. Think it’s only me? Bet you have experienced the same thing at your [...]
Before my brothers and I became enlightened [aka we got our teeth kicked in so many times we eventually woke up], we used to hire people using the “Mirror Test.” That was my brother, Marty’s, name for this intricate hiring process. Simply put, we waited till someone quit or we got disgusted enough to finally [...]
