I tried to make my own manuals; spent a lot of time and a lot of money, but didn’t get much of anything to show for it. Frankly, they just didn’t work. I wasted a lot of money with other consultants before I came to work with Al, and now for the first time I feel I have gotten more than my money’s worth.
My company is so much more under control these days just since Al’s first visit here to do Planning Power! We not only know what to do, but we’re doing it! And now with our Operations Manuals written the right way and with Al’s guiding hand through this tricky process, it’s making all the difference. I’ve learned it’s not just what’s on the pages of the manual, it’s mastering the right process that’s the secret ingredient to improving life for our customers, our company and our staff.
The time I’ve spent with Al has given me insight into the culture we need to implement. I appreciate the way Al’s mind works and his ability to develop and implement structure.